Privacy Policy

Information We Collect

When you use this website, we may collect personal information that you voluntarily provide, including:

• Contact form: Your name, email address, phone number, area of interest, and message content.
• AI-powered chat: Information you share during a conversation, including your name, email, phone number, and the content of your messages.
• Booking and scheduling: Your name, email address, phone number, and preferred meeting time when you schedule a consultation.

We do not collect information passively through cookies or third-party tracking tools for advertising purposes.

How We Use Your Information

The information you provide is used to:

• Respond to your inquiries and provide the services you request.
• Schedule and confirm consultations.
• Send transactional emails such as booking confirmations, follow-ups, and responses to your messages.
• Improve the quality and relevance of our services.

We do not sell, rent, or share your personal information with unaffiliated parties for their marketing purposes.

AI-Powered Chat

This website includes an AI-powered chat feature that can answer questions and assist with inquiries. Conversations you have with the chat may be processed by artificial intelligence services to generate responses.

Please do not share sensitive personal information in the chat, including Social Security numbers, financial account details, or other confidential data. The chat is designed for general inquiries about real estate, services, and scheduling.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will process that request promptly.

Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to know: You can request details about the categories and specific pieces of personal information we have collected about you.
• Right to delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to correct: You can request correction of inaccurate personal information.
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at connect@rawadgroup.com. We will respond to verified requests within 45 days.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All data transmitted through this website is encrypted via HTTPS. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact: